Technical Support

How Do I Restart My Work PC From Home You may need to restart your work PC from home for many reasons. This guide will

How To Stop A PC Going Into Sleep Mode When a computer goes into sleep mode, it disconnects from the internet. As our service is

I Am Having Issues With My Away From My Desk Login NOTE: We are not able to provide user details over the phone for security

I Am Unable To Connect to My PC When Selecting From the Computer List If you are unable to connect to your PC when selecting

How To Clear Cookies And Cache Some issues you may experience when using Away From My Desk can be caused by cookies and cache in

My PC Doesn’t Appear On My PC List If your PC doesn’t show at the part of the login process where you select which PC you want

My Remote Session Is Too Slow Your remote session can often run slowly for a couple of reasons, which can be easily resolved. Below are some possible

My Screen Is Too Small or Blurry If the screen in your remote session is too small or too blurry, there are a few tools you can use to

I Am Unable To Get Past The Control, Alt And Delete Stage When you remote onto your work PC, you see a live image of

Away From My Desk Compatability Sometimes you may not be able to open a remote session through Away From My Desk due to the operating system (OS), not being compatible with the software we use.

Can I Use My PC Remotely If Someone Else Is Using It? If someone is using the PC at the surgery, you won’t be able

Can I Use My Smart Card Or Clinical System Through Away From My Desk? Unfortunately, at present smart card use through Away From My Desk is not

Changes To Your Home Or Work PC Sometimes having changes made to the work PC can affect your Away From My Desk access. Please read the tips

My Apps Or Documents Won’t Open  If when you are working through Away From My Desk, certain apps or documents won’t open, it is usually because you have two

Printing via Away From My Desk Our service allows you to print documents from your work PC, to your remote location. This means when you are working

Sounds and Dictations Through Away From My Desk A lot of our customers need to listen to dictations through their remote session. It is possible to listen to

Disconnected & Attempting to Reconnect Sometimes the remote session can disconnect. Please see below the potential causes and how to fix this issue. Someone is

Screen Blanking Our service allows the screen at the work computer to be blanked. Having a blank screen at the work computer is essential for

Dual Screens With Away From My Desk If your work PC has two monitors, you will be able to use both of these monitors via Away From My Desk. 

I Am Having Issues With The Away From My Desk Token If you are having issues using your token then please see the guide below:

The System Says My PC Is Switched Off If you are unsure why Away From My Desk is displaying your PC as ‘Switched Off’, read

Your KeyBoard Cannot Be Identified If a message stating that your keyboard cannot be identified appears when you insert your token, like below, this means

I Am Stuck At The Dashboard When Clicking Remote Control If when you click ‘Remote Control’ at the dashboard nothing happens or you seem to

I Am Having Problems With My Windows Login Details If you are having difficulty getting past the Windows login stage through Away From My Desk, there could be a couple of simple solutions depending on the cause of the problem.  

The LogMeIn Client App Won’t Open Sometimes, once you have downloaded the LogMeIn Client and opened it, it doesn’t open the remote session when clicking the app. Step 1 – Clear Downloads Having

I am having issues with typing or clicking in the remote session I am unable to Type or Click in the Remote Session If you are in the remote

I Am Unable To Change Screen Resolution Sometimes you may be able to change the screen resolution of your remote session, with only one option