Away From My Desk Compatability
Sometimes you may not be able to open a remote session through Away From My Desk due to the operating system (OS), not being compatible with the software we use. We use LogMeIn Client for our remote access, this is the app which runs your remote session.
Operating System/Device
At present, LogMeIn Client is compatible with the below operating systems/devices. If you are not using a compatible operating system, unfortunately you will not be able to gain access until you update this to a compatible system.
- Windows 7 or newer (including 64-bit).
- Windows Server 2008R2 or newer (including 64-bit).
- On a Mac: OS X
10.12 (Sierra) or newer.
Linux, Chromebook, Windows S Mode and Windows RT are not supported.
Away From My Desk does not currently support use on tablets, iPads or mobile devices.
The below links will show you how to find which operating system your PC or Apple Mac is currently using.
- Mac – https://support.apple.com/en-us/HT201260
- Windows – https://support.microsoft.com/en-gb/help/13443/windows-which-version-am-i-running#:~:text=Select%20the%20Start%20button%2C%20type,that%20your%20device%20is%20running.
We would always advise you to run the latest operating system available – you can download and upgrade for free at any time. We advise this because newer operating systems are compatible with the newest and most efficient applications.
Internet Speed
For remote control, we require a 1.5 Mbit/s (192 Kbyte/s) or higher connection speed on each end, as per FCC guidelines for video streaming. For optimal experience in Full HD resolution, a 2 Mbit/s (256 Kbyte/s) connection is recommended.
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If you are not able to resolve the issue you are experiencing from this guide or would just like some guidance, please contact our tech team.
Phone us on 0117 325 0060 or click here to send us a message.
